Book with confidence (and flexibility) 

We understand that you are excited to travel, but may be hesitant to book a trip right now.  We have adjusted our cancellation and refund policy to give you greater flexibility in changing your travel plans. If Bus2alps is forced to cancel a trip due to unforeseen or changing circumstances you will be refunded 100% of the cost of your trip. 

Pre-Trip Health Declaration

Anyone who has tested positive for COVID-19, has exhibited symptoms or fever within the past 14 days, or has been in close contact with someone who has, will not be able to join the trip.

Destination Evaluation & Local Partners

We are working with all our accommodation, food, and experience providers to ensure that they are conforming to local regulations. Additionally, we require increased cleaning protocols, hygiene records, and follow recommendations and guidelines from the CDC and WHO. Pre-trip departure risk assessments are centered around ensuring your safety and wellbeing.

Arrival and Check-in

Your trip leader will inform you of any updates to local conditions, restrictions, and any updates to the planned itinerary due to changing circumstances.

Personal Protective Equipment

We require that all guests bring their own face masks to ensure compliance with local regulations and recommend that everyone bring their own hand sanitizer.  Masks must be worn when social distancing of at least two meters cannot take place.

Buses

Our buses are thoroughly cleaned and sanitized before the start of your trip and regularly throughout as standard procedure. Our drivers are trained on the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seating areas, and overhead rails on a daily basis. Sanitizer must be used in every transitional period; guests will be required to use hand sanitizer provided by your guide, before entering and exiting the bus. 

If for any reason you are not feeling well at the end of your trip it is important that you let us know.  In addition, we will follow up with a post-trip survey to inquire about your experience on the trip and to check in regarding any health developments you might have experienced.

• We have rigorously reviewed all our operational procedures and implemented additional precautionary measures to ensure your safety and the safety of our partners, suppliers, and destinations
• All crew undergo additional safety training before leading groups to review safety protocols as well as highlight any updated procedures in light of potential COVID-19 developments
• We have 24-hour Emergency Phone support from headquarters should the on-the-ground crew need any guidance or assistance

• We will make our best effort to communicate any modifications to the trip’s itinerary within 48 hours of the new restrictions or 24 hours before the departure date depending on if/when the travel restrictions transpire
• Should the trip be unable to operate due to COVID-19 new travel restrictions, guests will be notified and given options to change or cancel

• A self-declaration form stating that the guest does not have COVID-19 must be completed and submitted to your guide before entering the bus.
• The guide will test each guest’s temperature before entering the bus each day

• Sanitizer must be used in every transitional period; guests will be required to use hand sanitizer provided by your guide, before entering and exiting the bus
• We highly recommend that each guest packs his/her/their own private hand sanitizer and apply after touching public surfaces 

• We will provide a Bus2alps representative to support them throughout the initial hospitalization or quarantine period. This can include facilitation of connection with local health care providers, facilitation of translation services, finding a quarantine location if needed. It is important to note that although Bus2alps will help facilitate the required support of the guest, any additional costs incurred are the responsibility of the traveler

• In response to the current uncertainty surrounding travel in Europe, we have adapted our cancellation and refund policy to give you the maximum amount of flexibility.
• The following cancellation policies apply:
  • a. Up to 90 days prior to departure 100% refund
    b. Up to 60 days prior to departure 100% minus €200 reservation fee, OR 100% travel credit
    c. Up to 14 days prior to departure 50% cash refund or  75% travel credit
    d. Up to 24 hours prior to departure 50% travel credit.
    e. If you are currently serving the US Armed Forces on active duty, or if you are a spouse or family member of a person on active duty and you are not able to attend your trip due to an unforeseen change in deployment status, you may cancel at any time up to 24 hours before departure and receive a 100% refund on the cost of your trip.